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Service sector hit by rising costs and reduced consumer spending

A dip in consumer confidence has strained the services sector, according to the latest quarterly survey from the Confederation of British Industry.

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UK SMEs resilient in face of uncertainty

The UK’s small businesses have reported fewer barriers to growth in 2016 than a year ago according to new research, despite economic uncertainty and market turbulence.

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Retailers warned to watch out for festive fraud

Online retailers and consumers have been warned to watch out for fraud over the Christmas period, as research predicts a rise in criminal activity.

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Business leaders expect digital disruption to drastically alter their firms

Digital disruption is expected to have a huge impact on UK firms, as 44% of business leaders do not expect their current enterprise to exist in its current form by 2021.

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Disengaged employees force customers elsewhere

Disengaged employees could be having a discernible negative impact on small businesses, according to new research by The Institute of Customer Service on Employee Engagement.

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